Privacy Policy
LAST UPDATED: February 9, 2026
We Value Your Privacy
At The Ferns, your privacy matters to us. This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your information when you interact with us online, book a stay, or opt in to receive communications from us.
Information We Collect
We may collect the following information when you interact with The Ferns:
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Full Name
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Email Address
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Mobile Phone Number
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Booking and reservation details
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Digital registration card information
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Payment and billing details
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Communication preferences
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Website usage data (via cookies and tracking tools)
How We Use Your Information
Your information is used only to support legitimate business operations, including:
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Managing reservations and guest stays
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Sending booking confirmations, reminders, and updates
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Providing customer support
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Communicating important property or reservation-related information
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Sending guest-only promotions or updates only if you explicitly opt in
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Improving our website, services, and guest experience
SMS Opt-In Details
If you opt in to receive SMS messages from The Ferns:
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You may receive text messages related to reservations, scheduling, reminders, guest communications, and occasional guest-only promotions.
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Message frequency varies.
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Message and data rates may apply.
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Consent to receive SMS messages is not a condition of purchase.
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SMS consent is not shared with third parties or affiliates for marketing purpose
You may opt out anytime by replying STOP to any messages. For help, reply HELP.
Cookies & Tracking Practices
Our website may use cookies, pixels, or similar technologies to:
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Understand how visitors use our site
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Improve website functionality and performance
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Support marketing and analytics efforts
You may disable cookies through your browser settings if you prefer.
Data Security & Handling
We use industry-standard safeguards to protect your personal information. Access to your data is limited to authorized personnel who require it for business operations.
Information Sharing
We do not sell, rent, or trade your personal information. Information is only shared:
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With trusted service providers necessary to operate our business
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When required by law or legal process
Your Rights
You may request to:
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Access or update your personal information
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Withdraw consent for communications
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Request deletion of your data, subject to legal or operational requirements
To make a request, contact us using the information below.
Mobile Information Sharing Statement
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
📧 Email: unwind@thefernstx.com
📞 Phone: 979-493-3767